For the nth time, I explained patiently to my people — they have to come to me with quantifiable facts in order for me to properly assess the situation and come up with proper action and decision plans. Anything important that they omit to tell me may mean that we may end up coming up with decisions that are not the optimal action plans we hope it would be.

Unlike before when we rely on gut feel and our talent on assessing situations, now we really need to manage based on data. The talent of a manager is actually his ability to read something on the data that others cannot see — but if he does not have the data, he is as blind as any other, and many of the decisions therefore will just be wishful guesses.

Again, you cannot manage what you cannot measure!