I guess one of the most complained about aspects in visiting many cities are the discourtesies of taxi drivers.  This is prevalent whether it is New York, Manila, or any major cities, especially cities with a heavy component of tourists.

The question, I think, is what motivates them to be courteous?  What does not motivate them to optimize and ask as much as they want to?  Should they care about customer satisfaction? In that business, there is probably no repeat business - especially in tourists areas where you practically deal with a person you may never meet again. 

If you are a manager, or owner of such a business, and you still believe that customer satisfaction count, how do you manage the people so that they will be courteous and customer centric?