I was just with my family, and my son unintentionally toppled his drink, and it spilled to his pants.  The attendant promptly helped him wiped the table clean, and offered to refill his drink for free.

I remembered the last two times that happened, we did not get any offer of refill.  And it gave good feelings for that eatery.  Sometimes, making the customer happy and the meal memorable may just cost so little.

Here’s an excellent post about how to gain mastery:

a.) The essential part  is normally not the fun part.
b.) Even if not fun, focus on deliberately practicing to master it!

Businesspundit: What Tiger Woods Can Teach You About Running a Business

The funny thing is, if you ever go to a driving range, 90% of what you see is people with their drivers trying to smack the ball as far as possible. I’ve played with some of these people that drive 280 yards, but then they 3 and 4 put holes and end up shooting in triple digits. For some reason though, it’s important to golfers that they be able to drive the ball far. To have the longest tee shot makes them feel good, even if they don’t have the lowest score.

The Outsourcing Weblog - Philippines

One of the most popular outsourcing destinations today is the Philippines and the country is also becoming a fast favorite of American companies.

The reason why most American companies prefer the Philippines is because of the similarities in both cultures. This means that cultural difference is less here as compared to other outsourcing destination.

Study: More spam but fewer complaints - Yahoo! News

Thirty-seven percent of U.S. e-mail users say they are getting more junk in their personal e-mail accounts, and 29 percent see an increase in their work accounts. About half say they have not noticed a change, the Pew Internet and American Life Project said in its study, released Wednesday.