I am listening to a mayor who have won dozens of awards. In many developing countries which are famous for inefficiency and graft, this mayor has stand out for serving the city for over 18 years, and have won accolades not only for results, but for integrity and competence. He has introduced various initiatives unseen in other cities.

 
As mayor of a city with over 200,000 population, he publishes the city’s budget as well as details of its finances over its websites. He goes and administers referendums and gets the people’s support in his city’s initiatives. He has been successful in getting the chamber of commerce, through partnership and collaboration to say yes, and voluntarily move to increase taxes.

 
However, apparently, initiating change, transparency with strict accountability is not going to be popular, and during the interpellation, people have a concern about how to introduce such change especially if the people in the organization are already ingrained with bad habits, and with vested interests to protect, your determination to push your change. 

People don’t want to change, and it will always be difficult. Change management is a whole discipline in itself, but I guess the best way to say that is what Colin Powell say, " You cannot do your job well without pissing people off." Inshort, pursuit of excellence and focus on results will always smean that you always need to have courage to overcome obstacles and opposition.