the best way tobe healthy is to walk at least 30 minutes a day.

Another note I just read is that you should not eat more than 20 grams of saturated fat., but also to note that healthy fat is better than empty sugar calories.

It is also good to have a glass of wine or beer every day.

Here is a cool article - no kidding.

If you are feeling drowsy, it says, just down some coffee, and go to sleep. You will wake up 15 to 30 minutes later refreshed.

Cheat on the Need to Sleep / Wired How To’s

Quality not quantity. No matter how much your mother tells you that you need eight hours of sleep, if you’re not tired and you can’t truly relax, your sleep time will be worthless.

Robin Lloyd of Live Science reports that at the 2006 National Institutes of Health Consensus Conference, experts agreed, according psychiatry professor Daniel Kripke of the University of California, San Diego on the following recommendations for obtaining optimum sleep value:

Yesterday, I grappled with several customer complaints.  It is not always pleasant to be on the receiving end of complaining customers, and you really don’t know whether you want to be grateful or not since the complaints were ‘trivial’.  You say thanks, it is so small, but then you say, wow, why did such a small matter blow up?

The point is many issues with regards to customer unhappiness are not really big.  One complained because our account manager did not inform him about delays in delivery, and when he did, he was laying blame on our supplier (he was not taking responsibility).  One complained that our sales did not get back to him as promised.  Another was made to wait for 2 hours while our people were trying to resolve some issues without even an apology.

Small ones, but we tripped over stones, not boulders.  And many small issues grow to be big ones if not handled properly.

Apologies - yes, that is one of the word, and I won’t know how many quarrels and needless friction could be averted if we are more wont to please, and showing it.  No, it is not a sign of weakness to apologize - to apologize simply means that you care enough that there may be areas you are doing that is not boding well with the other person.

According to the Art of Apology, there are 3 Rs that you should remember. First is you should express REGRET.  In short you should be apologetic.  Second, is  that you should express RESPONSIBILITY.  Responsibility does not mean you are at fault.  In one case, our account manager rubbed it in too strong that it was not our fault, but our suppliers.  Yes, it was - but then taking responsibility means after all, the customer choose us, and we choose our suppliers, and they are doing business with us, so we are still responsible.

The last is REMEDY, you cannot just apologize and not offer a remedy!  In most cases, a sincerely written apology letter, a small mug, or some small gift cheque to do the job.

In many cases, issues are not about the money worth.  When you apologize, it does not necessarily mean you are wrong. It just shows that you are strong enough to be responsible, you are man enough to understand that whether advertently or inadvertently, you have caused inconvenience, and pain, and you are taking responsibility, and offering a small token of compennsation for such inconveniences.

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