Sometimes we get carried away with cookie cutter solutions.  The great talent of leadership is not to know what to do, but in identifying in each of your managers and people, and knowing their strengths and weakness, know what role they play, and what actions for them to carry out to contribute to the overall mission of the organization.

What Great Managers Do

You’ve spent months coaching that employee to treat customers better, work more independently, or get organized—all to no avail.

How to make better use of your precious time? Do what great managers do: Instead of trying to change your employees, identify their unique abilities (and even their eccentricities)—then help them use those qualities to excel in their own way.